Thank you for shopping at Kanha Ji Jewels. Because we deal in high-value precious silver metals and dedicated craftsmanship, our website operates under a strict policy to protect both our craftsmanship and our customers.
Please read our terms below carefully before completing your purchase. By placing an order on our platform, you unconditionally agree to these terms.
ABSOLUTE NO-REFUND & NO-RETURN POLICY
All Sales Are Final: Kanha Ji Jewels does not offer monetary returns, cash refunds, or digital payment reversals under any circumstances.
Change of Mind: We do not accept returns or offer refunds if you change your mind, dislike a style, or order an incorrect item.
Exclusions from Claims: Replacement requests will not be entertained for natural silver tarnishing, minor handcrafted variations in weight/finish, or damage caused by improper personal storage and wear.
CRITERIA FOR A PRODUCT REPLACEMENT
We will strictly provide a replacement-only solution if your order fulfills one of the following conditions:
The silver product arrives structurally damaged or broken due to transit.
The product has a verifiable manufacturing defect.
The item received is entirely different from the product model or design you originally purchased.
MANDATORY CONDITION: UNBOXING VIDEO REQUIREMENT
To eliminate shipping fraud and verify transit damage, you must record a continuous, unedited unboxing video. This video is the primary piece of evidence used by our verification team.
Your replacement request will be instantly rejected if you do not provide this video, or if the video fails to meet the following rules:
Show All Sides Sealed: The video recording must start before the outer courier tamper-proof bag or box is opened. You must show all sides of the sealed package clearly to the camera to prove it has not been tampered with.
Clear Shipping Label: The shipping label, showing your name, address, and the Kanha Ji Jewels tracking details, must be clearly readable in the video frame.
Continuous Recording: The video must be shot in one single, continuous take. Any signs of pausing, cutting, editing, jumping, or post-production manipulation will result in an immediate denial of your claim.
Close-Up Inspection: You must open the box on camera, extract the silver item, and hold the damaged or incorrect portion close to the camera lens under clear lighting so the issue is fully visible.
REPLACEMENT TIMELINES AND STEPS
If your package arrives defective and you have recorded the required video, you must submit your claim within 24 hours of the delivery time stamped by the courier partner.
Step 1 (Submit Claim): Email your request to support.kanhajijewels.in or whatsapp us with your Order Number in the subject line. Attach the unedited unboxing video (or a drive link if the file size is too large).
Step 2 (Verification): Our quality control team will audit your video within 1-3 business days to verify the authenticity of the damage.
Step 3 (Resolution): Once approved, we will arrange for a reverse pickup of the damaged piece (or instruct you on transit) and dispatch an identical, brand-new replacement product to your registered address at no additional shipping cost.
PRODUCT STOCK EXHAUSTION
In the rare event that your replacement claim is approved but the identical silver design is completely out of stock or discontinued, Kanha Ji Jewels will issue a Store Credit / Digital Coupon of the exact purchase value. This credit can be used for any future purchase on our e-commerce site. No cash or bank refunds will be issued.
